Starcite Case Study

Starcite LogoChallenge
StarCite was faced with the challenge of sourcing a location to provide colocation services for its disaster recovery operations that would meet the strict standards of StarCite and its customers, and also be geologically diverse from its primary technical operations facility in California. StarCite required a provider that would maintain strict operations standards, including participation in annual SSAE16 audits. StarCite also needed a facility equipped to meet the power and bandwidth requirements of its services, but at the same time provide a flexible, cost-effective solution.

Why IO?
StarCite evaluated a number of data center solutions in various locations. The company ultimately decided that IO’s facility located in Scottsdale, Arizona provided the best solution for their needs. The primary factor in selecting the location of a disaster recovery site is its exposure to natural disasters and severe weather. IO Scottsdale, with 90,000 square feet of usable raised floor, is situated in one of the most geographically stable environments in the United States and accessible 24x7xForever.

“IO’s pricing was extremely competitive and they also provided a flexible solution with no hidden costs, all with a 100% uptime SLA,” said Jeff Bell, Senior Director IT and Security at StarCite. “All of this added up to a very easy decision for us.”

IO Scottsdale is carrier-neutral with access to multiple providers including AboveNet, AT&T, Level 3, Qwest and Verizon Business. IO never charges for cross-connects, which are frequently a major source of expense for IT departments.

Solution
StarCite currently occupies a custom-configured 540 sq. ft. colocation cage environment built with over 80KW system-diverse grade-conditioned power that provides all of the space, power and bandwidth required as its secondary data center facility for StarCite’s meeting management solutions.

“IO was able to meet our requirements at a very competitive price point,” said Bell. “Instead of investing capital to build and maintain our own data center infrastructure like uninterruptible power systems, backup generators, and computer room air handlers, IO allows us to purchase the data center capacity we need, when we need it.”

Results
StarCite’s expectations have been exceeded by IO’s knowledgeable implementation and account management teams.

IO Technical Assistance Command Center (TACC) is staffed with senior members of IO’s engineering, operations and customer account management teams at strategic locations in order to provide 24x7xForever monitoring and customer support.

“They are extremely proactive on scheduled maintenance notifications and check in frequently to see if there is anything we need or they can assist us with,” said Bell.

The IO TACC is equipped with state-of-the-art monitoring and analysis systems powered by IO OS®. These centers allow IO staff to continuously monitor all of the critical elements of IO’s data center infrastructure worldwide. From conditioned power and mechanical systems to networking equipment, IO’s engineering and operations team can proactively identify and work with the appropriate staff on the ground to address events that may impact service.


 
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