Relentless Support

Always-On

At IO, we are always on. As a customer or partner, you have our commitment to 24x7xForever relentless support. You will always speak with a qualified member of our team who is empowered to resolve your request accurately, transparently, and expeditiously.

ANY Requests:
tacc@io.com

 

Customer Success:
cam@io.com

 

General Questions: 855.260.0112

 

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Customer Success

No matter where you are, your IO customer success team is ready to assist.  IO provides you with access to a network of qualified account and technical specialists and works with a global network of  partners to assure that you always receive the highest level of service – anywhere. When you need support, you will be working with someone who is empowered to address your request to your satisfaction. At IO, we believe that transparency is key to a great relationship. We take pride in the relationships we have built with our customers as a result of regular, clear, and honest communication. How can we help you?

 
 

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Training – IO.Institute

IO.Institute is the educational division of IO whose goal is to provide learning experiences and certification programs that meet the needs of IO customers and Ecosystem partners. IO.Institute facilitates a better understanding of the IO Intelligent Control® platform so that students will be able to successfully integrate IO’s technology, improve data center performance, and meet their companies business objectives. Learn more.

 

 
 

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Ecosystem

The IO Ecosystem is a global network of partners that sell, integrate, support, and finance the IO Intelligent Control®platform. Learn more

 
 

Quick Answers…

Who is my  account manager?

If you are unsure or do not know who your account manager is, please email cam@io.com.

How do I update my access list?

Your access list can be updated via the customer portal located at portal.io.com.

How do I get a copy of an invoice?

Email your customer account manager with the date of the invoice(s) needed.

How do I request Remote Hands or open any type of a ticket?

Please call the TACC at 855.260.0112 or email tacc@io.com.

How do I get packages delivered to my space?

Email tacc@io.com to inform us that you had a package delivered and include the tracking number from the carrier.

 

Why did my invoice amount change?

To inquire about any invoice changes, please contact your account manager. Normally, this is due to an amendment or an annual increase stipulated in your Master Services Agreement.

How do I grant unescorted access to the data center if I am not an administrator?

Only the administrator of the account may grant access to the data center. To grant a person access, the administrator on the account must contact tacc@io.com or submit a request via the customer portal located at portal.io.com.

How can I ship out a package?

IO does not ship packages. If you need assistance with shipping a package, contact your account manager or email tacc@io.com and they can give you a list of managed services providers who provide this service.

 

 

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