At IO, we are always on. As a customer or partner, you have our commitment to 24x7xForever™ relentless support. You will always speak with a qualified member of our team who is empowered to resolve your request accurately, transparently, and expeditiously.
Technical Assistance Command Center (TACC)
IO provides a Technical Assistance Command Center (TACC) that is staffed 24x7x365 with customer service, data center operations, and security personnel to monitor IO’s global data centers. The TACC utilizes multiple data feeds and the IO.OS data center operating system to ensure any potential service impacting events receive prompt attention and are addressed immediately by the right staff members.
No matter where you are, your IO customer service team is ready to assist. IO provides you with access to a network of qualified account and technical specialists and works with a global network of partners to assure that you always receive the highest level of service – anywhere. When you need support, you will be working with someone who is empowered to address your request to your satisfaction. At IO, we believe that transparency is key to a great relationship. We take pride in the relationships we have built with our customers as a result of regular, clear, and honest communication. How can we help you?
Training – IO.Institute
IO.Institute is the educational division of IO whose goal is to provide learning experiences and certification programs that meet the needs of IO customers and Ecosystem partners. IO.Institute facilitates a better understanding of the IO Intelligent Control® platform so that students will be able to successfully integrate IO’s technology, improve data center performance, and meet their companies business objectives. Learn more.
The IO Ecosystem is a global network of partners that sell, integrate, support, and finance the IO Intelligent Control®platform. Learn more