EDUCATION

PROFESSIONAL EXPERIENCE

Supplier WAN Support

Provided support for International Wide-Area communications enabling supplier access to the Ford network. Troubleshot problems with new and existing connections. Coordinated the conversion from X.25 to IP-based communication. Support was direct for Ford Corporate and over the telephone for all remote sites. Support included configuration of remote servers.

Performed testing of CAD and Product Information Management (PIM) application developed by vendor and on-site personnel. Developed method for tracking the time of specific events in the data sharing process and used this method to characterize the performance of the application in different network infrastructure environments. Developed Perl scripts to facilitate data reduction.

Provided the primary contact and initial response to issues concerning the local network. Coordinated all work done by corporate network support contractor. Worked with the network planners to improve performance and allow for projected growth of the local system. Provided direct support of modem bank for access to local resources.

Installed, configured, and provided user administration for Metaphase (Oracle-based PIM application) and I-DEAS TDM (CAD application). Installed, configured, and maintained communications systems.

System/Network Programmer (CIBER consultant)
MCI - Cedar Rapids, IA
(February 1995 - February 1996)

ARU Test Tools

Supported development of a real-time audio interface platform providing automated operator functions. The platform uses UNIX InterProcess Communication (IPC) and network protocols. Most development was done in C and UNIX shell including Perl and Korn. Some evaluation work was done in C++. Required interaction with all developers on this platform, the manual operator platform, and the test activities, in both Cedar Rapids, IA and Richardson, TX.

Developed and supported tools to provide regression testing of the automated platform. Stabilized the main test driver. Reviewed, corrected and modified the existing code. Developed documentation to support the test tools for the automated platform and also an on-line format using HyperText Markup Language (HTML) making it available to World Wide Web clients behind the firewall.

Designed, developed and delivered an integration tool for testing of both the manual and automated platforms. This tool provides a subscription service delivering state information on all active automated console processes to all interested test clients. It uses a custom UDP/IP protocol and a UNIX named pipe. It also enables regression of the entire site process involving manual and automated operations.

Computer Specialist
U.S. Geological Survey
(June 1991 to February 1995)

UNIX System and Network Administration

Provided local network support including setting up the Ethernet network, routers, bridges, and twisted-pair hubs. Network environment included UNIX workstation, X-Terminals, and DOS/Windows computers.

Installed Sun 3 diskless systems as X-terminals into the DG/UX environment. These were served from a Sun 3 server running SunOS.

Established HTTPD Web Server. Developed Site Home Page including CGI scripts.

Installed software and conducted ongoing system maintenance.

Trained users on the system and provided on-line help.

Extended the local network using a SLIP implementation which included porting the existing software from a DG-UX environment and installing necessary hardware and configurations using Proxy ARP.

Implemented the Network Time Protocol to provide time synchronization of the computers on the network using Internet sources. Developed utilizing C under UNIX with interaction with Kernel and Network Sockets.

Developed installation packages including NTP and Kermit for use at other sites.

Primary duties included the development of the National Water Information System which is designed to collect, import, store, and analyze water resources data from outside sources. Development was completed utilizing C and Ingres 4GL in an X-Windows environment.

Migrated application from a Prime mini-computer environment to a UNIX-based client/server environment.

Developed a monitor on a pre-existing hydrologic sensor system network using C in UNIX and DOS environments. The system was developed to monitor system reads in the field to determine the total flow of the Arkansas River using a PC connected to the sensors, remote terminals, and a modem.

System Support Technician
University of Arkansas at Little Rock Library
(January 1990 to May 1991)

PC System and Network Administration

Designed, installed and administered a LANtastic network using Thin Ethernet. Developed and monitored backups of critical systems on the network. Developed contingencies to cover peripheral, system, and network failure.

Provided system support for a Clipper-compiled database including configuring for multi-user access.

Was responsible for all additional hardware and software installation and upgrades, as well as training end users.

Designed and documented instructions on using the system for all public users of the library.

Installed and maintained CD-ROM packages on IBM PC and Macintosh computers.

Independent Consultant
(January 1990 to December 1994)

System Administration

Provided full system support for an Altos Xenix system to include maintaining a FoxBase application designed to track assignments.

Developed system backup plan. Successfully restored user data following disk failure.

Configured dial-up and user terminals.

Resolved chronic problems with print spooler and system reliability.

Tuned system throughput and response time for database and user applications.

Trained client in daily maintenance operations, user administration, and initial recovery actions.

Network Administrative Support

Implementing a LANtastic network. Designed, procured, installed, and configured the network and systems. Provided end user training and continuing support of installation.

Migrated dBase III application to dBase IV. Configured software to operate in the network environment.

Set up and trained users in the use of ProComm to access the Internet through local dialup.

Computer Systems Specialist
USAF Reserve - Little Rock, AR
(September 1989 to May 1998)

Systems Support

Installed Banyan VINES remote access software. Trained end users in use of VINES remote capabilities.

Provided unit support of Clipper-compiled database application for unit operations. Developed, documented and trained users on system that ensures data integrity and system security.

Provided on-going system acquisition, upgrade, and retirement planning.

Provided initial assessment and initial remediation of reported troubles

Provided one-on-one and group training for software loaded on unit computers.