- 11 years in publications for new products at IBM Corporation as writer
and editor. Freelance writing, online-help authoring, HTML work, indexing, and editing for Dell, Tivoli, Texas Department of the American Legion, and individuals.
- 31 years as full- and part-time instructor in writing courses at the
University of Texas at Austin, Baker University in Kansas, Austin Community
College, and IBM Corporation and its suppliers.
- Writing-skills seminar presenter for IBM Corporation, Analysts International Corporation, Century Design, Wayne Dresser, Texas Natural Resources Conservation Commission, Tivoli Systems, Broadjump.com, Texas Department of Health, Texas Bureau of Radiation Control, Texas Department of Human Services, Samsung Austin Semiconductor, Texas Department of Assistive and Rehabilitative Services, U.S. Department of Agriculture National Resources Conservation Service, and others.
- Author of Processes in Technical Writing (Macmillan 1988); with M. Sue Campman, co-author of
Writing Fundamentals (Macmillan, 1985); with David Beer, co-author of Writing as an
Engineer (ISBN 0-471-11715-3: Wiley, 1996); author of A Writer's Handbook for Engineers, 2007 Thomson Engineering (CENGAGE) publication; author of Power Tools for Technical Communication (ISBN 0-15-506898-9: Heinle, 2001), with companion website;
author of a free online textbook in technical writing available on the web.
- Program coordinator for the
Business and Technical Communications Program at Austin Community College, teaching courses in technical writing, online and traditional hardcopy documentation of software and hardware computer
information.
- Developer of writing-skills self-instructional materials in Perl (for use on the World Wide Web) and Visual Basic (for use in Windows).
- Developer of online writing courses presented over the World Wide Web,
including Technical & Business Writing,
Online Helps and Help-Authoring Tools,
Book-Length Documents with Adobe FrameMaker,
Editing Government, Business, and Technical Information,
Grammar & Style,
Government & Business Correspondence,
Technical Editing.
- Developer of TechCommunity, a resource for students, trainers, teachers, and practitioners of technical communication, hosted by Allyn & Bacon publishers and
of the Brooklyn College Technical Writing Certificate Program, a noncredit distanced-based certificate program offered through Brooklyn College.
- Founder and coordinator of Austin Community College's Webmaster Certificate Program as well as coordinator of Continuing Education Seminars in Technical Communication at ACC.
- Bachelors in English from University of Texas at Austin; masters in English from Indiana University—Bloomington; doctorate from University of Texas at Austin in Comparative Literature; dissertation entitled The Populist Romance: A Study of Michelet's Le Peuple and Selected Novels of Hugo, Zola, James, and Galdós.
Contact me at hcexres@io.com or call (512) 223-4804.