Things that Annoy Email Tech Support Personnel

Not including a copy of previous emails in the reply.

Using text of a really bright color with a really small font.

Not including their username.  You think we're psychic, we think you're annoying.

Emails that say, "It doesn't work" without explanation of what "it" is or the error message.  

Not answering questions that are required in order for help to be given.  "I have this problem."  "What is 
your username?"  "I'm still having this problem."  "But I need your username to look into the problem."  
"I'm still having this problem.  Can you help me?"

Emailing a dozen times at once, or multiple times in the same day, thinking they're the only person having a 
problem or something.

Lying.   "I didn't upload no wareZ man!"  Too bad we have records, huh?

People with no disregard for Terms of Service.  "What's wrong with uploading mp3s?  I bought the CD and 
have a disclaimer on my page!  Who reads the terms of service anyway?"

Not accepting the answer given.  "I know you don't allow this, but can I do it?" "We don't allow that or 
make exceptions to the rule."  "Can't you make an exception for me?"  "No, really, we don't allow that and 
won't make an exception."  "Why not?"  Reminds me of the Simpson's episode where Homer and Apu go to 
see the head of the Quickie Mart and have 3 questions, which Homer wastes with, "Are you really the head 
of the Quickie Mart?"  "Yes."  "Really?"  "Yes."  "Really?"  "Yes.  Thank you, come again."

Name calling and swearing is unnecessary.  I'm just tech support.  I'm not responsible for your problems.  
Don't take it out on me.  I can delete you, and probably will.

99% of all email from anyone using aol.com

PEOPLE WHO TYPE IN ALL CAPS.  BiFf sTyLe iS jUsT aS aNnOyInG

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