Test Your Knowledge

1. Define communication and list four of the eight benefits of effective communication.
   
   
2. How is technology changing communication in the workplace?
   
   
3. How does internal communication differ from external communication?
   
   
4. In what directions can information travel within an organization's formal hierarchy?
   
   
5. What is the grapevine, and why should managers know how it works?
   
   
6. In which of the six phases of the communication process do messages get encoded and decoded?
   
   
7. How can information overload affect communication?
   
   
8. Why should communicators take an audience-centered approach to communication?
   
   
9. How does corporate culture affect the communication climate within an organization?
   
   
10. Define ethics, and explain what ethical communication covers.