Chapter Objectives

1. Highlight the advantages and disadvantages of using teams
   
   
2. Identify the characteristics of effective teams
   
   
3. Discuss the tasks involved in preparing team messages and list nine guidelines for improvement
   
   
4. Describe the listening process and discuss three barriers that interfere with this process
   
   
5. Clarify the importance of nonverbal communication and briefly describe six categories of nonverbal expression
   
   
6. Explain how you can improve meeting productivity through preparation, leadership, and participation