Test Your Knowledge

1. What are three ways in which an organization's decision making can benefit from teams?
   
   
2. What are the main activities that make up the listening process?
   
   
3. In what six ways can an individual communicate nonverbally?
   
   
4. What questions should an effective agenda answer?
   
   
5. How do self-oriented team roles differ from team-maintenance roles and task-facilitating team roles?
   
   
6. What is groupthink, and how can it affect an organization?
   
   
7. How can organizations help team members successfully resolve conflict?
   
   
8. What role does the leader play in helping a team produce effective messages?
   
   
9. How does content listening differ from critical listening and empathic listening?
   
   
10. What is the purpose of using parliamentary procedure?