Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right.

This quiz is based on Business Communication (activebook 2.0) by John V. Thill and Courtland L. Bovee.

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1. Listening is a simple activity.
   True
   False
2. The interactions and processes that take place during a meeting are called “groupthink.”
   True
   False
3. Team members have a shared mission and are collectively responsible for their work.
   True
   False
4. Group-maintenance roles help members solve problems or make decisions.
   True
   False
5. Collaborative writing is not common in the workplace.
   True
   False
6. All of the following except _______________ are categories of nonverbal communication.
   facial expressions and eye behavior
   speaking and writing
   personal appearance
   vocal characteristics
7. Nonverbal communication is ______________.
   reliable
   efficient
   irrelevant
   Both "a" and "b"
8. Oral communication _______________.
   saves time
   provides opportunities for feedback
   can be edited carefully
   both “a” and “b”
9. The goal of content listening is to understand and ______________ the speaker’s message.
   retain
   evaluate
   appreciate
10. Prejudgment is a barrier to listening. It occurs when listeners _____________.
    shift their attention from the speaker to themselves
    jump to conclusions and ignore additional information
    listen selectively
    react after evaluating the speaker’s message
11. Group members play three types of roles: self-oriented, group-maintenance, and task-facilitating. One group-maintenance role is _______________.
    initiating action
    diversing action
    giving or seeking information
    encouraging the group
12. Which of the following is an advantage of oral communication?
    It provides the opportunity for feedback.
    It allows you to organize your message.
    It is usually formal.
    Everyone is good at it.
13. Guidelines for effective team writing do not include _______________.
    identifying a group leader
    agreeing on the purpose of the project
    clarifying goals and expectation
    ensuring that the final document is a reflection of each writer’s “voice”
14. Parliamentary procedure is:
    the willingness of group members to set aside their personal opinions and go along with everyone else
    a time-tested method for planning and running effective meetings
    involving employees in the company’s decision-making process
    understanding and evaluating the meaning of a message

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