Government & Business Correspondence:
Writing Routine, Good-News, and Goodwill Messages — Thill/Bovee 7


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This quiz is based on Business Communication (activebook 2.0) by John V. Thill and Courtland L. Bovee.

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  1. When reading goodwill messages, readers often regard high praise as being more sincere.
    True
    False

  2. The most difficult recommendation letters to write are those for truly outstanding candidates.
    True
    False

  3. Planning short routine messages is different from planning longer, more complex messages.
    True
    False

  4. Most routine messages are of interest to your readers because they contain information necessary to conduct day-to-day business.
    True
    False

  5. The direct approach is common for routine messages because your readers will be interested or neutral.
    True
    False

  6. The direct approach is best for all cultures.
    True
    False

  7. If your audience does not know you, begin with a personal introduction.
    True
    False

  8. Put a question mark at the end of a polite request phrased as a question.
    True
    False

  9. In the close of a routine request, you should thank the reader "in advance" for cooperating.
    True
    False

  10. When placing orders in international countries, the day is placed before the month when writing dates (15 March 2002).
    True
    False

  11. One reason that businesses send routine requests to customers is to reestablish communication.
    True
    False

  12. When writing direct requests for claims and adjustments, use an aggressive tone to let the reader know that you mean business.
    True
    False

  13. It is not necessary to get someone's permission first before using that person's name as a reference.
    True
    False

  14. Computerized form letters are impersonal and insincere, therefore they should be avoided.
    True
    False

  15. When a third party is at fault, the best option is to refer the claimant to the third party.
    True
    False



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