Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right.

This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603.

When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart.

Your name	Your nickname/ID for this course
Which version of this course are you taking?	Classroom Online

1. Which of the following best makes the distinction between online information and online help?
   The first contains immediate answers to specific questions, tasks, windows, dialogs; the second, concepts and detailed complex tasks.
   The first is available in the form of a PDF that can be accessed online; the second is printed documentation.
   The first contains concepts and detailed complex tasks; the second, immediate answers to specific questions, tasks, windows, dialogs.
   The first is printed documentation; the second is available in the form of a PDF that can be accessed online.

2. A help-documentation project should start out with which of the following?
   Online help plan
   Stakeholers' review and approval
   Help design specification
   Help prototype

3. In the specifications-planning steps, the author refers to "user interface." Which of the following best defines that?
   Design of the help system: location of objects in the help window; use of color; terminological options; choice of radio buttons, checkboxes, drop-down boxes, popups.
   Design of the product that the help provides information for: menus, options, dialog boxes that users use to get their work done.
   Both a and b.
   Neither a nor b.

4. Making decisions about or developing the template for a help project belongs to which phase of specifications planning?
   High-level specifications
   Detailed specifications
   

5. Making a decision or developing the types of topics to be included in a help project belongs to which phase of specifications planning?
   High-level specifications
   Detailed specifications
   

6. Which of the following best explains how to develop a detailed task list?
   Study the product specifications.
   Make a list of each function or feature in the product.
   Study user scenarios; list user questions.
   Use those high-level specifications you developed in the preceding planning phase.

7. Which of the following best defines "navigational aids"?
   Devices in a help system that enable users to move around, find what they need, retrace their steps, avoid getting lost.
   Devices in a help system that enable users to understand important terminology and concepts used in the application user interface as well as how to perform essential tasks.
   Both a and b.
   Neither a nor b.

8. Which of the following would be the best example of a useful mapping of a help topic to an application window?
   Application window requiring users' name, birth date, and ID number; a corresponding help that explains how the features and the functions of the product can help users get their work done efficiently.
   Providing a link from one help window to another help window that contains prerequisite, additional, or more detailed information related to the initial help window.
   Providing a link from one help window to an application window that contains prerequisite, additional, or more detailed information related to the initial help window.
   Application window requiring users' name, birth date, and ID number; a corresponding help that indicates the format to use for these entries.

9. Which of the following best defines the role of the instructional designer in a help-development project?
   Helps define the task list and recommends ways to improve the instructional information in a help system.
   Designs the help interface (the look and feel of the help system, especially the use of color and location of windows objects) along with the application user interface.
   Develops the high-level specifications for the help system.
   Develop the detailed specifications for the help system.

10. Which of the following best defines the role of the localization coordinator in a help-development project?
    Coordinates translation of the product and its documentation into other languages.
    Coordinates changes with respect to the cultural, national differences (such as measurements, currency, abbreviations, date format) of the country where the product and its documentation will be used.
    Both a and b.
    Neither a nor b.

11. Which of the following best defines a "topic" in a help system?
    Group of tasks related to some aspect of the application
    Group of task-oriented and conceptual discussions related to some aspect of the application
    Smallest stand-alone element of discussion about some aspect of the application
    Sequence of steps on how to perform a task

12. How many hours should you estimate to develop each topic?
    8 hours per topic, assuming the topic is between one half and a full printed page
    4 hours per topic, assuming the topic is between one half and a full printed page
    3-5 hours per topic, assuming the topic is between one half and a full printed page
    2 hours per topic, assuming the topic is between one half and a full printed page

13. Which of the following defines field- and dialog-level help?
    Provides information about an active dialog box or an object in an active dialog box such as a button or field that users must fill in).
    Enables users to search for and find information on the task that they are trying to perform or the question that they need an answer for.
    Defines important terminology that is used in the active dialog box or the buttons, fields, or other controls found in that dialog box.
    

14. If a help system is technically correct (it covers all product functions accutately and thoroughly), is it helpful to users?
    Yes. Users will be able to find information that is complete and accurate on each product function.
    No. Descriptions of product functions do not necessarily answer user questions.
    Yes. Descriptions of product functions are an effective way to answer user questions.
    No. Users will not be able to find complete and accurate information on each product function.

15. How much time should you budget for editing a help system?
    40-80 hours
    12-30 topics per hour
    6-12 topics per hour
    50-70 links per hour