Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right.

This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603.

When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart.

Your name	Your nickname/ID for this course
Which version of this course are you taking?	Classroom Online

1. Which of the following best makes the distinction between copyediting and production editing?
   Copyediting involves assessing the content, usability, navigation and structure of the help; production editing involves checking for linking and display problems as well as problems involving last-minute changes.
   Copyediting involves checking for linking and display problems as well as problems involving last-minute changes; production editing involves assessing the content, usability, navigation and structure of the help.
   Copyediting involves checking for consistency, conciseness, clarity, correctness; production editing involves checking for linking and display problems as well as problems involving last-minute changes.
   Copyediting involves involves checking for linking and display problems as well as problems involving last-minute changes; production editing checking for consistency, conciseness, clarity, correctness.
   Copyediting involves assessing the content, usability, navigation and structure of the help; production editing checking for consistency, conciseness, clarity, correctness.
   Copyediting involves checking for consistency, conciseness, clarity, correctness; production editing involves assessing the content, usability, navigation and structure of the help.
   

2. Which of the following is not a retrieval aid?
   Table of contents
   Index
   Search
   Definition of a potentially unfamiliar term

3. Which of the following is a navigation aid?
   Next and back buttons
   Search
   Table
   Definition of a potentially unfamiliar term

4. "Wordsmithing" involves tightening up language to make it more direct, understandable, and economical. According to this chapter, within which type of editing should such wordsmithing occur, if any?
   Copyediting
   Production editing
   Substantive editing
   Proofreading

5. Which of the following best makes the distinction between localization and internationalization?
   Localization involves changing the documentation so that it can be used by a different product or a different release of a product; internationalization involves involves keeping the documentation in its original language but making that language accessible to readers who use a different native language.
   Localization involves translating the documentation and making changes to account for regional variations (such as in measurement systems and date formats); internationalization involves changing the documentation so that it can be used by a different product or a different release of a product.
   Localization involves keeping the documentation in its original language but making that language accessible to readers who use a different native language; internationalization involves translating the documentation and making changes to account for regional variations (such as in measurement systems and date formats).
   Localization involves translating the documentation and making changes to account for regional variations (such as in measurement systems and date formats); internationalization involves keeping the documentation in its original language but making that language accessible to readers who use a different native language.
   Localization involves changing the documentation so that it can be used by a different product or a different release of a product; internationalization involves translating the documentation and making changes to account for regional variations (such as in measurement systems and date formats).
   Localization involves keeping the documentation in its original language but making that language accessible to readers who use a different native language; internationalization involves changing the documentation so that it can be used by a different product or a different release of a product.

6. Which of the following best describes some of the improvements made in the third version of the help example on page 147?
   It explains when cross-references should be used in a document, how to format cross-references, what key terms mean, and how to perform each step in the task.
   It identifies the goal of the task, explains what to type and where, defines terms, and walks the user through each step.
   It corrects technical inaccuracies in the earlier versions and then explains when cross-references should be used in a document, what key terms mean, and how to perform each step in the task.
   It corrects technical inaccuracies in the earlier versions, explains what to type and where, defines terms, and walks the user through each step.

7. Which of the following is the best definiton of a style guide?
   Rules and guidelines on how documentation should be written and formatted.
   Word list which includes preferred terms and terms that should not be used in the documentation except in See references in the glossary and index.
   Concise review of grammar, punctuation, and usage for help writers along with examples both incorrect and corrected.
   List of common mistakes that are made by technical writers along with examples both incorrect and corrected.

8. What is meant by the statement that a style guide is an "evolving document"?
   It must be updated when used in a different project within the same organization.
   It must be updated as the language evolves, to reflect the rules and guidelines of the evolving language.
   It must be updated as the need for new or changed rules and guidelines occur during a project.
   It must be updated as industry documentation standards evolve, to reflect changes in the rules and guidelines that are standard in the industry.

9. Which of the following would be the best phrasing to use on a link?
   Click here for more information on browse sequences.
   For more information on browse sequences, click here.
   For more information, see browse sequences.
   For information on creating browse sequences, see browse sequences.
   For information on browse sequences, see browse sequences.

10. Should you use underlining in your help? Why or why not?
    Yes. Underlining is a useful highlighting style, the same as bold, italics, color, and alternate fonts.
    No. Underlining is not a good highlighting style; it is not as effective as bold, italics, color, and alternate fonts.
    Yes. Underlining is a good effective variation for hypertext links.
    No. Underlining can be mistaken for hypertext links.