Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right.

This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603.

When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart.

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Which version of this course are you taking?	Classroom Online

1. What's a "subject" and how many should you use in a usability test?
   The person who resembles the target audience of the help and the software application; 8-10 subjects.
   The topics to include in the help you have developed; 8-10 subjects.
   The person who resembles the target audience of the help and the software application; 4-5 subjects.
   The topics to include in the help you have developed; 4-5 subjects.

2. What's the difference between accessibility of help and usability of help?
   Usability of help focuses on whether people with disabilities can use the help; accessibility of help focuses on whether people can use the help to find information quickly and accomplish their tasks.
   Usability of help focuses on whether software application provides the functions that users need or expect; accessibility of help focuses on whether people can use the help to find information quickly and accomplish their tasks.
   Usability of help focuses on whether people can use the help to find information quickly and accomplish their tasks; accessibility of help focuses on whether people with disabilities can use the help.
   Usability of help focuses on whether people can use the help to find information quickly and accomplish their tasks; accessibility of help focuses on whether software application provides the functions that users need or expect.
   Usability of help focuses on whether software application provides the functions that users need or expect; accessibility of help focuses on whether people with disabilities can use the help.
   Usability of help focuses on whether people with disabilities can use the help; accessibility of help focuses on whether software application provides the functions that users need or expect.

3. Which of the following examples of usability testing would you do during the production-edit stage?
   Ask users what they'd click on to get more information on a conceptual topic.
   Ask test subjects to complete a specific task with the software application that will require using the help.
   Show test subjects the interface of the application and ask which options they would click to complete specific tasks.
   Show test subjects several representative help topics and ask whether the topic seem adequate, too simple, too complex.
   Show users some terms and ask what they mean; show users some icons and ask what they think would happen if they clicked on the them.

4. Which of the following examples of usability testing would you do during the planning stage?
   Ask users what they'd click on to get more information on a conceptual topic.
   Ask test subjects to complete a specific task with the software application that will require using the help.
   Show test subjects the interface of the application and ask which options they would click to complete specific tasks.
   Show test subjects several representative help topics and ask whether the topic seem adequate, too simple, too complex.
   Show users some terms and ask what they mean; show users some icons and ask what they think would happen if they clicked on the them.

5. Which of the following examples of usability testing would you do during the early-draft stage?
   Ask users what they'd click on to get more information on a conceptual topic.
   Ask test subjects to complete a specific task with the software application that will require using the help.
   Show test subjects the interface of the application and ask which options they would click to complete specific tasks.
   Show test subjects several representative help topics and ask whether the topic seem adequate, too simple, too complex.
   Show users some terms and ask what they mean; show users some icons and ask what they think would happen if they clicked on the them.

6. Which of the following examples of help usability testing would you do during the prototyping stage?
   Ask users what they'd click on to get more information on a conceptual topic.
   Ask test subjects to complete a specific task with the software application that will require using the help.
   Show test subjects the interface of the application and ask which options they would click to complete specific tasks.
   Show test subjects several representative help topics and ask whether the topic seem adequate, too simple, too complex.
   Show users some terms and ask what they mean; show users some icons and ask what they think would happen if they clicked on the them.

7. How many days those this chapter recommend that you set aside for usability testing?
   1
   2
   3
   4

8. What should you do if your organization cannot afford to hire usability subjects?
   Recruit members of the product-development team who have a good understanding of the product.
   Recruit people from elsewhere in the organization who resemble the target users.
   You cannot run a usability test in this situation.
   Recruit people from the product-marketing team who have researched the target users.

9. What sorts of things should you usability-test your help for?
   Problems with the software application: menus, options, buttons that don't work; tasks that can't completed as expected.
   Whether users can find the information they need, whether can understand and apply it to complete their tasks.
   Whether users can understand the functions associated with menus, options, buttons that are used in the application interface.
   Problems with the help such as technical inaccuracies, language problems, formatting inconsistencies.

10. Why do people generally avoid usability testing on helps?
    They think it costs too much.
    They think it does not yield reliable results.
    They think it takes too long.
    They think they can anticipate problems with the help on their own
    a and b
    a and c
    a and d
    b and c
    b and d
    c and d
    a, b, and c
    b, c, and d
    a, b, and d
    All of the above
    None of the above