Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right.

This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603.

When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart.

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Which version of this course are you taking?	Classroom Online

1. Which of the following accurately describes the TreeLine software used as an example in this chapter?
   It's the standard e-mail program that enables users to send e-mail, create and use recipient e-mail addresses, and so on.
   It's a multi-user database program, typically found in large corporations, used by database administrators, staff, and customers.
   It's a single-user program that people can use to organize, store, retrieve, and link chunks of information.
   None of the above.

2. Which example software application has multiple audiences?
   TreeLine
   Corporate database
   E-mail application
   None of the above.

3. Which of the following is a good example of a persona?
   List of specific characteristics of the target audience for a software application
   Detailed narrative about how a real or hypothetical user goes about accomplishing a task with the software application.
   Description of a real or hypothetical user: tasks, attitudes, learning style, etc.
   Highly generalized description of how the application software is used to complete a task (excluding reference to the user).

4. At what point in a help-development project does audience analysis occur?
   At the beginning, before all other steps.
   After developing the specifications for the help system.
   After developing the specifications for the help system but before developing the prototype.
   Before developing the specifications for the help system but after developing the prototype.

5. Which of the following both defines and provides an example of an artificial task?
   Task that points to a software feature that is an actual user task: Using the Toolbar Editor
   Task that points to a software feature that is not an actual user task: Using the Toolbar Editor
   Task that points to a software feature that is an actual user task: How to Create a Keyboard Macro
   Task that points to a software feature that is not an actual user task: How to Create a Keyboard Macro

6. Which of the following best makes the distinction between a use case and a user scenario?
   A use case is a highly generalized description of the use of the system for a task; a user scenario is a narrative about the specific actions of a real or hypothetical user.
   A use case is a list of the characteristics of the audience that will be using the product and its help; a user scenario is a description of the characteristics of a specific user, how that user will use the product and its help.
   A use case is a description of the characteristics of a specific user, how that user will use the product and its help; a user scenario is a list of the characteristics of the audience that will be using the product and its help.
   A use case is a narrative about the specific actions of a real or hypothetical user; a user scenario is a highly generalized description of the use of the system for a task.

7. Which of the following is an accurate list of user types, as specified in this chapter?
   Apprentice, intermediate, and master users
   Novice, intermediate, and master users
   Novice, intermediate, and experienced users
   Beginning, intermediate, and advanced users

8. Which of the following is an accurate list of topic types?
   Example, conceptual, procedural, instructional
   Procedural, conceptual, glossary, field-level
   Procedural, conceptual, index, field-level
   Example, conceptual, procedural, field-level

9. What are the ways you can use a task-topic list?
   Analyze the audience; make a list of tasks to write help for in relation to that audience.
   Identify help topic to write, the type of topic to write, related topics to link to.
   Construct use cases, user scenarios, user profiles and personas, and flow diagrams that will guide your development of the help system.

10. Which of the following is the best list of methods you can learn about the target audience that you must write helps for?
    Surveys, interviews, direct observations of similar users; focus groups consisting of those users; site visits and user-support groups; corporate marketing, training, service information.
    Programmer information, software-application functions and features, software-application prototypes, user-task analyses, user/task matrices, user profiles, user personas, use cases, user scenarios.
    Careful analysis of the software product specifications for the specific functions and features that will be built into the application.