Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right. This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603. When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart. Your name Your nickname/ID for this course Which version of this course are you taking? Classroom Online Which of the following is the best definition of specifications for a help project? Detailed descriptions of the functions and features of a software product Marketing information about a software product: its competitors, targeted customers, functions and features of the product Description of the information types, topics, layout, terminology, and writing conventions for a help project List of topics, their titles, the type of topic, audience for the topic, and brief description of the topic contents and purpose During the development of a software application, when should specifications for a help project be developed? Before analyzing the audience After protyping the help system After analyzing the audience After performing the detailed task analysis What is meant by the term media types? Staff that develops video, audio, animations for a help project Graphics, animations, video, audio included a help project Types of help included in a help system: for example, embedded help, dialog-level help, field-level help, what's-this help Which of the following correctly defines accessibility and localization issues for a help project? Requirements for date format, currency format, measurements in the country where the product and its documentation will be used; requirements that will enable people with disabilities to use the product and its documentation. Requirements that will enable people with disabilities to use the product and its documentation; requirements for date format, currency format, measurements in the country where the product and its documentation will be used. Navigational devices that enable any user to search for and find information in a help system, find related information, keep from getting lost; requirements for date format, currency format, measurements in the country where the product and its documentation will be used. Requirements for date format, currency format, measurements in the country where the product and its documentation will be used; navigational devices that enable any user to search for and find information in a help system, find related information, keep from getting lost. Which of the following best defines single-sourcing in the context of a help project? Using only one type of help topic in a help system: conceptual, procedural, reference, or instructional Using only one type of help in a help system: embedded help, field-level help, dialog-level help, wizard help, lookup help Using only one set of files from which to create printed documents, online books, online help, or web pages. Writing a help system for only type of user: novice, occasional, expert user Which of the following correctly differentiates field-level helps from dialog-level helps? Field-level helps provide help on the purpose and use of the entire help window; dialog-level helps provide information about a specific button or blank that users must fill in. Field-level helps provide information about a specific button or blank that users must fill in; dialog-level helps provide help on the purpose and use of the entire help window. Field-level helps provide conceptual information about the topic's purpose, intended use, common tasks; dialog-level helps provide step-by-step instructions on how to complete a task related to the software application. Field-level helps provide step-by-step instructions on how to complete a task related to the software application; dialog-level helps provide conceptual information about the topic's purpose, intended use, common tasks. What is it mean for helps to be embedded? The help is compiled right into the software application, not having any separate existence as a CHM file, enabling the help to be more rapidly accessible. Help tips pop up when users move their mouse pointer over a button or field in the software user interface. Users can access the help by clicking on Help or pressing F1 when they are using the software application. Which of the following correctly lists information types? Instructional, conceptual, reference, procedural Embedded help, field-level help, dialog-level help, wizard help, lookup help Novice, occasional, expert user How would use the table on page 40 (Table 1) in planning a help project? Identify the information that each type of user needs and the type of information to use for each of those needs. Identify the information that each type of user needs and the type of topic to use for each of those needs. Identify the information that each type of user needs and the type of navigation aid to use for each of those needs. Identify the information that each type of user needs and the acessibility and localization requirements for each of those needs. Which of the following defines lookup help? Expert-level information about commands, keyboard shortcuts, options Information about parameters, codes, variables needed when filling out forms or writing programs Help that guides less-experienced users through a task step by step Help for less-experienced users that demonstrates how a task is performed Which of the following best defines show-me help? Expert-level information about commands, keyboard shortcuts, options Information about parameters, codes, variables needed when filling out forms or writing programs Help that guides less-experienced users through a task step by step Help for less-experienced users that demonstrates how a task is performed Which of the following reference help? Expert-level information about commands, keyboard shortcuts, options Information about parameters, codes, variables needed when filling out forms or writing programs Help that guides less-experienced users through a task step by step Help for less-experienced users that demonstrates how a task is performed Which of the following best defines wizard help? Expert-level information about commands, keyboard shortcuts, options Information about parameters, codes, variables needed when filling out forms or writing programs Help that guides less-experienced users through a task step by step Help for less-experienced users that demonstrates how a task is performed How is the term keyword used in help applications? Synonym for topic type, it's used in detailed help specifications to identify topics and the audiences who need those topics. Synonym for type of navigation aid, it's used in help indexes to identify a topic and point to information about that topic. Synonym for index entry, it's used in detailed help specifications to identify topics and the audiences who need those topics. Synonym for index entry, it's used in help indexes to identify a topic and point to information about that topic. Which of the following best defines browse sequence? Sequence of topics that specific users access, a sequence that the help system remembers and enables the users to retrace the topics they have visited. Sequence of topics that help writers make available in the TOC of the help system. Sequence of topics that users are likely to need and that help writers anticipate and provide in the interface of the help system. Which of the following would you not expect to see specified in localization plans for a help system? Date format used in the target country Paragraph format used in the target country Currency format used in the target country Temperature format used in the target country Which of the following would you not expect to be included in the detailed specification for a help system? Corporate style requirements Specific terminology preferences Detailed writing conventions Design and layout requirements Which of the following best explains the relationship between the related documents (primary sources) and the detailed specifications? Related documents provide established content, format, style requirements that need not be repeated in the specifications. Related documents provide established content, format, style requirements that must be repeated in the specifications. Related documents provide detailed terminology, design, layout, writing, navigation requirements for a help project. Which of the following best differentiates between an overview topic from a conceptual topic? An overview topic explains the purpose and tasks involved in a process or procedure contained in the software application; a conceptual topic explains the software application's purpose and intended use. An overview topic explains the software application's purpose and intended use; a conceptual topic explains the purpose and tasks involved in a process or procedure contained in the software application. An overview topic explains how to use the window that is currently active in the software application; a conceptual topic provides step-by-step information on how to perform a specific task. An overview topic provides step-by-step information on how to perform a specific task; a conceptual topic explains how to use the window that is currently active in the software application; a conceptual topic. Which of the following explains how help specifications are used during a help-development project? To guide writers and editors on questions about information types, topic types, navigation aids, writing conventions, terminology, design, and layout relating to the help project. To gUide writers and editors on questions about the design of the user interface of the softare application: function and placement of buttons, requirement on fill-in blanks, menu options, and definition of terminology used by the software application interface. To guide programmers on questions about information types, topic types, navigation aids, writing conventions, terminology, design, and layout relating to the help project. To guide programmers on questions about the design of the user interface of the softare application: function and placement of buttons, requirement on fill-in blanks, menu options, and definition of terminology used by the software application interface.
This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603.
When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart.