Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right.

This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603.

When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart.

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Which version of this course are you taking?	Classroom Online

1. Which of the following is the best definition of prototype of a help system?
   Outline of topics to be included in a help project, along with their grouping and sequencing
   Design and location of the elements of a help interface, including buttons, links, and other objects
   Map of topics to be included in a help system, including their links to each other
   

2. According to this chapter, is it possible to develop a prototype without knowing what the software user interface will look like?
   Yes
   No

3. Which of the following is the high-level prototype not expected to include?
   Navigation bar, either top or side
   Table of contents
   Sample topics
   Actual rough-draft text in topics

4. Which of the following does this chapter recommend as a reasonable method for creating the prototype?
   Graphics software
   Whiteboard
   Paper and pencil
   All of the above.

5. Which of the following best describe the navigation bar?
   Provides groupings and sequencing of topics and links to those topics.
   Provides links to a sequence of help topics that enable a user to accomplish a task that is not or cannot be documented within a single help topic.
   Provides generic links that enable forward and backward traversal to visited help topics, printing, access to index and glossary.
   Provides an alphabetical listing of keywords that enable users to link to the topics that correspond to those keywords.

6. At the end of the process of developing the high-level prototype, which of the following should you have completed?
   Working electronic model of the help system
   Outline of topics to be included in a help project, along with their grouping and sequencing
   Matrix of topics and the audiences, topic types, and information types for all those topics

7. Which of the following best differentiates how you use topic types as opposed to information types?
   Choose from information types to enable users to understand specific aspects of the software application; choose from topic types to provide procedural, reference, and conceptual information.
   Choose from information types to provide procedural, reference, and conceptual information; choose from topic types to enable users to understand specific aspects of the software application.
   

8. Which of the following best defines the topic map?
   Outline of topics to be included in a help project, along with their grouping and sequencing
   Design and location of the elements of a help interface, including buttons, links, and other objects
   Diagram of help topics and the hypertext links between them
   Matrix of topics and the audiences, topic types, and information types for all those topics

9. Which of the following explains what function-oriented help might be?
   Help that explains what each window, menu, options, button, and field does.
   Help that explains how to perform a specific task.
   Help that lists topics and provides links to those topics.
   Help that provides links to a sequence of topics that enable a user to accomplish a task that is not documented within a single topic.

10. At what point and how do you develop templates for a help project?
    Just after audience and task analysis
    Just prior to developing the high-level prototype
    Just after developing the high-level prototype
    Just after developing the detailed prototype