Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right.

This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603.

When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart.

Your name	Your nickname/ID for this course
Which version of this course are you taking?	Classroom Online

1. What is the help-authoring world's name for index entries, those individual words and phrases you find in an index?
   Synonyms
   Keywords
   Entries
   Labels

2. Which of the following explains the use of book icons in a help table of contents?
   They provide links to useful topics.
   They enable you to group similar topics.
   They enable readers to find task-oriented topics.
   

3. Which of the following best defines task-oriented phrasing, which this chapter recommends for topic titles?
   Phrasing that specifies the object about which the help topic provides information, for example, mail folder.
   Phrasing that indicates a procedure or action that users want to know how to perform, for example, Creating a mail folder.
   Phrasing that specifies the object about which the help topic provides information, for example, Creating a mail folder.
   Phrasing that indicates a procedure or action that users want to know how to perform, for example, mail folder.
   

4. Should you include synonyms in indexes; why or why not?
   Yes. They enable users to find information they need even when they use terminology that is different from that used in the help or in the product.
   No. Synonyms simply bloat an index for a help system, making it difficult for users to find answers to their questions about the tasks they want to perform.
   Yes. They help users find information that is related to the task they are trying to perform.
   No. They confuse novice users who are just beginning to learn how to use the software application to accomplish their tasks.

5. Which of the following topic titles does not use task-oriented phrasing?
   To create a hyperlink
   Creating a hyperlink
   How to create a hyperlink
   Hyperlinks

6. Which of the following explains what problem the author finds with the table of contents in Figure 2?
   Task-oriented should be used in all of the topic titles.
   Task-oriented should be used in none of the topic titles.
   It is incorrect to mix task-oriented phrasing with phrasing that not task oriented.
   There is no topic that provides an overview of the product.

7. What should you do if you face this situation in a help project? You have a topic that could logically be placed within two different book icons.
   Associate a link to that topic with both book icons.
   Associate a link to that topic with the first book icon.
   Associate a link to that topic with the second book icon.
   Associate a link to that topic with whichever book icon the user is mostly likely to search for the related topic.

8. Which of the following is a good way to test the adequacy of an index?
   Find discussion in various topics in the helps; then see if you can find references to them in the index.
   Think of likely questions that users might ask; then see if you can find answers using the index.
   Pretend you know nothing about the software application, go to any topic in the help, and see if you can complete the task successfully using that help.
   

9. Which of the following explains what problem the author finds with the index in Figure 9?
   Task-oriented phrasing is not used in any of the entries.
   Task-oriented phrasing is not used on the appropriate entries.
   Phrasing on some the entries does not indicate that they reference a dialog, menu, or option.
   a and b
   a and c
   b and c
   a, b, and c
   None of the above.

10. Which of the following best defines the term inverted keyword as it is used in this chapter?
    Keyword whose word order has been switched, enabling users to find what they are looking for using the other word contained in the keyword.
    Keyword whose word order has been switched, preventing users from finding what they are looking for in the help system's index.
    Keyword that has subentries, related keywords that subordinated (and therefore indented) to the main keyword.
    A useless keyword, one that users would ever use to what they are looking for in the help system's index.