Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right.

This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603.

When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart.

Your name	Your nickname/ID for this course
Which version of this course are you taking?	Classroom Online

1. Which of the following is not a navigational device?
   Providing a table of contents in the navigation pane
   Enabling a search function in the help system
   Explaining how users got to the current topic
   Providing a writer-specified sequence of links

2. Which of the following is not an example of a method of establishing context?
   Explaining the larger task that the current topic fits into
   Indicating the results of choices that readers might make
   Explaining which fields in a dialog must be filled out
   Providing fully descriptive topic titles in the help TOC

3. Which of the following explains a good way to overcome the problem of having too many links in the main reading text of a help topic?
   Convert the less critical information to popups.
   Put the links in a relation-information section at the bottom of the topic.
   Do not include the links in the main reading text at all; let readers use the search function.
   Divide the topic into separate topics and rework the table of contents.

4. Which of the following is the name for the navigation device that enables readers to make of a list of the topics they most often use?
   Browse sequence
   Breadcrumbs
   History list
   Favorites

5. What is the name of the part of a help window that provides the table of contents and search?
   Related Information
   Breadcrumbs
   Navigation pane
   Browse sequence

6. Which of the following best defines browse sequence?
   Sequence of topics that specific users access, a sequence that the help system remembers and enables the users to retrace the topics they have visited.
   Sequence of topics that help writers make available in the TOC of the help system.
   Sequence of topics that users are likely to need and that help writers anticipate and provide in the interface of the help system.

7. Which of the following best describes the function of the << and >> symbols in Figure 10?
   They take readers to previous or next topics that have been specifically designated by the help writer.
   They take readers to previous or next topics according to the sequence of those topics specified the table of contents of the help system.
   They take readers forward or backward in the sequence of topics that they have visited.
   They take readers forward or backward through their list of favorite (bookmarked) topics.

8. What's the name of the navigation device that shows readers the path, the specific topic they have previously visited, leading to the current topic?
   Related Information
   Breadcrumbs
   Navigation pane
   Browse sequence

9. Which of the following best defines context?
   Methods by which users can move around in a help system and find the information they need.
   Information that helps readers know where they are, how they got there, what's related, what's next.
   Methods by which help authors can reuse content relating to the functions of the software application and other such details.
   Information that enables readers to install the software application that the help system provides help information for.

10. Which of the following best defines navigation?
    Methods by which users can move around in a help system and find the information they need.
    Information that helps readers know where they are, how they got there, what's related, what's next.
    Methods by which help authors can reuse content relating to the functions of the software application and other such details.
    Information that enables readers to install the software application that the help system provides help information for.