Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right.

This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603.

When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart.

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1. Which of the following best defines context-sensitive help?
   Help that is available for a specific dialog or object within a dialog.
   Help that provide step-by-step explanation of how to accomplish a specific task.
   Help that provides an overview of a specific task or of the software application as a whole.

2. Which of the following best defines field-level help?
   Information about how to enter dates, whether upper- and lowercase can be used, and what happens as a result of choices.
   Information about the procedure that is the focus of the dialog box; step-by-step instructions on performing the task associated with it.
   Unique alphanumeric identifier, associated with a field, that enables a programmer to link to that topic from the application interface.
   Unique numeric identifier that enables the help author to associate a help field with an object in the application interface.

3. Which of the following best defines dialog-level help?
   Unique alphanumeric identifier, associated with a dialog, that enables a programmer to link to that topic from the application interface.
   Unique numeric identifier that enables the help author to associate a dialog with an object in the application interface.
   Information about how to enter dates, whether upper- and lowercase can be used, and what happens as a result of choices.
   Information about the procedure that is the focus of the dialog box; step-by-step instructions on performing the task associated with it.

4. How do the items shown in Listing 1 actually work?
   The first element (for example, Alignment_dialog) refers to the file name of a topic; the second element (for example, 247) refers to the numeric identifier in the Alignment dialog in the application interface. They are associated with each other so that pressing F1 on that dialog causes the help for the dialog to pop up.
   The first element (for example, Alignment_dialog) refers to the numeric identifier in the Alignment dialog in the application interface; the second element (for example, 247) refers to the file name of a topic. They are associated with each other so that pressing F1 on that dialog causes the help for the dialog to pop up.

5. Which of the following explains the best way to write help for an application that uses tabs?
   Write a separate help topic for each tab, and link each tab to its corresponding help topic.
   Enable users to move their mouse pointer over a tab, press F1, and see help specific for that tab.
   Provide a general help topic with links to help for each tab.
   Request programmers to change the interface so that a context-sensitive help strategy can be used.

6. Which of the following is a typical way to get help on a dialog?
   Press F1.
   Click on a field name in the dialog.
   Move the mouse pointer over a field.
   Rely on embedded help in the dialog itself.

7. Which of the following is not a typical way to get help on a field?
   Press F1.
   Click on a field name in the dialog.
   Move the mouse pointer over a field.
   Rely on embedded help in the dialog itself.

8. What role do programmers play in creating context-sensitive help?
   They write the help text for dialogs and objects within dialogs and then compile those helps into the application.
   They write embedded help information that displays in the actual application interface.
   They provide ID numbers that help writers use to associate their helps with dialogs and objects within dialogs.
   They provide unique alphanumeric identifiers that help writers use to associate their helps with dialogs and objects within dialogs.

9. Which of the following best explains the difference between a context number and topic ID?
   Writers create the topic ID which enables a dialog help or object within a dialog help to link to an object in the application interface; programmers create the context number which enables an object in the application interface to link to a dialog help or object within a dialog help.
   Writers create the context number which enables a dialog help or object within a dialog help to link to an object in the application interface; programmers create the topic ID which enables an object in the application interface to link to a dialog help or object within a dialog help.
   Writers create the context number which enables an object in the application interface to link to a dialog help or object within a dialog help; programmers create the topic ID which enables a dialog help or object within a dialog help to link to an object in the application interface.
   Writers create the topic ID which enables an object in the application interface to link to a dialog help or object within a dialog help; programmers create the context number which enables a dialog help or object within a dialog help to link to an object in the application interface.

10. What's the difference beteen the kind of help provided for fields as opposed to that provided for dialogs?
    Fields typically provide help information on procedures, tasks that users want to perform with the application; dialogs typically provide help information on objects in the application interface, such as date format or case sensitivity.
    Dialogs typically provide help information on procedures, tasks that users want to perform with the application; fields typically provide help information on objects in the application interface, such as date format or case sensitivity.
    Dialogs typically provide help information for web pages; fields typically provide help information for Windows help.
    Dialogs typically provide help information for Windows help; fields typically provide help information for web pages.