REVISION DATE	VERSION	DOCUMENT NAME	PREPARED BY
October 2, 2000	8.2	Circuit Vision User Guide: Vol. II	CC Kane, Technical Writer
January 16, 2001	8.2	Circuit Vision User Guide: Vol. II	CC Kane, Technical Writer

1 Order Requests

1.8.1.1Tracking Window Header
1.8.1.2 Queues (QUES)
1.8.1.3 Order Scheduling

2 Provision

3 Queue (QUE)

1 Order Requests

The Order Request windows in Circuit Visionä contain information used in the circuit order process. There are two stages of order processing in Circuit Vision. First is the service order stage where customer and service information is collected, credit checks made and other pre-design activities occur. Second is the circuit order or design stage where each individual circuit is provisioned. Critical event tracking and workflow templates are completely integraded throughout both stages.

1.1 Order Menu

• Service Order...

• Circuit Order Inquiry...

• Circuit Order Header...

• Circuit Data...

• Auto Routing...

• Order Tracking...

• Order History...

• Completion...

• Misc Maintenance...

1.2 Service Order

Procedural Overview for facility order processing.

• Step 1: Input and schedule service order via the Service Order Request window.
• Step 2: Complete order headers for each circuit.
• Step 3: Schedule circuit order.
• Step 4: Review and edit Facility Design Header window.
• Step 5: Use Auto Routing Feature to check circuit capacity and routing.
• Step 6: Create OC-level customer-to-network access facilities.
• Step 7: Create end-to-end, STS-level facility channels.
• Step 8: Assign network facility segments to STS-level channels.
• Step 9: Assign facilities from step 7 to customer serial circuit.
• Step 10: Update and complete workflow queues.

The Service Order Request window is the order entry module in Circuit Visionä. Initial requests for service are entered here. Through this interface you are allowed to identify all of the information that is needed to process a service order. You can use the Service Order Request window and related sub-windows to enter an order that will create multiple circuits for the same or different services based on product type.

FIELD	ENTRY	DESCRIPTION
Customer ID	Required	Enter the unique identification of the customer for whom the service is requested.
End User Name	Optional	If the service is originating from an end user, enter the name of that end user. This entry may differ from that selected as the customer ID.
Purchase Order Number (PON)	Optional	Enter the unique purchase order or requisition number that authorizes the issuance of this request or supplemental request.
Related PON	Optional	Enter the purchase order number of a related service order.
Short Desc	Required	Enter a short description of the product that is being ordered. Note: Click the Lookup button next to this field to access the Product Lookup window. This window allows you to search among short descriptions for all of the product types already entered in the system and select the appropriate value. The product selected may create pre-defined circuit service records for your order.
Quantity (Qty)	Required	Enter the total number of the products being ordered. This field can also be used to specify the quantity of circuits associated with the product.
Location A	System-Generated	Identifies the location where the primary service originates. This field is not validated by the system.
Location Z	System-Generated	Identifies the location where the service terminates. This field is not validated by the system.
Order ID	System-Generated	This system-generated number is automatically assigned to the service order request once it has been successfully submitted in the system.
Version	System-Generated	The system-generated version number based on the number of orders issued into the system. This field will be automatically populated once the order has been successfully submitted in to the system.
Related Order	Optional	Enter a related order that is associated to the service order request. This should already exist in the system.
Order Type	Required	Enter an order type. Note: The Lookup button associated with the Order Type field carries a list of the available order types. The system uses this field, and its related service order queue template to create the order level workflow associated with the service order on the Tracking window.
Action	Required	Using the drop-down list next to this field, identify the type of activity that will be associated with the order as: New - new service. Change - change to an existing service. Records – administrative request only requires no provisioning activity. Disconnect – disconnect of an existing service. Terminate – remove a message trunk group in its entirety.
Project	Optional	If an order is associated with a project, the project name or number should be entered in this field.
SOE Initials	System-Generated	Initials of who is initially responsible for the service order entry.
Salesperson Initials	Required	Identify an internal representative who is responsible for the service activity request. This field will default to the initials of the user entering the order. The default initials can be changed. The full name and telephone number of the identified user will also appear on the window below this field. Note: Click the Lookup button next to this field to access the Operator’s Initials Lookup window. This window allows you to search and select other users already defined in the system.
Desired Due Date (DDD)	Required	Enter the date that the customer is expecting the service activity. The DDD should be entered in YYYY-MM-DD-HH:MM format.
Application Date and Time (APPD)	Required	Enter the customer contract date or the date on which the service is initially requested. The default value for this field is the current system date and can be overwritten.
Expedite	Optional	Select this option by clicking the check box next to "Expedite", if the completion of the circuit installation is needed prior to the normal provisioning interval.
Remarks	Optional	Enter free form text in this field to be used to clarify any of your entries on this form or add any pertinent remarks related to the order.

Once scheduling is complete, changes made to an order must be performed using a supplement order activity. Changes or edits can be made to orders prior to scheduling the order for provisioning.

Whenever changes are made, a note is automatically placed in the order’s history file. The order history notes show both the old and new information for the following Service Order Request window fields:

1.2.1 Adding a Service Order

1. From the "Order" menu, select "Service Order...". This will open the Service Order Request window. Click the New button .

 

**TIP**

The display field to the right of the New button identifies the transaction mode.

 

Service Order Request - Transaction Mode



 

**NOTE**

The transaction mode was blank when you first accessed this window. Notice that it now carries a status of 'New' and the Create Order button is activated. All fields on this window are now blank and ready for your initial service order entry.

 

2. Enter the Customer Identification Number in the ID field or search for a value using the Lookup button .
3. Click the Search button to invoke the lookup feature. This will display the Enterprise ID Lookup window with the enterprise number, name and alias enterprise listed for each customer defined in the supporting dictionary.
4. Select the customer name and click the Continue button or double-click on the selected customer to make your selection and return to the Service Order Request window.

 

Enterprise ID Lookup Window



 

**TIP:**

The Name field allows a partial search returning "Like" values for string match. Entry into one or more fields will narrow your search results.

 

5. Enter a description or click the Lookup button next to the Description field. This will display the Product Lookup window.
6. Select a description and click the Continue button or double-click to make your selection and return to the Service Order Request window.

 

Product Lookup Window



 

7. Manually enter the quantity of circuits ordered in the Qty field.
8. In the Locations section, use the Lookup button to select a location for Location A and Location Z fields. Selection the location and click the Continue button or double-click to make your selection and return to the Service Order Request window.

 

Location Lookup Window



 

**NOTE:**

Your entries in the Location A and Location Z fields will not be validated against the system's Location Dictionary (see Location Dictionary, Vol. III-Dictionary User Guide(Vol. III-Dictionary User Guide is currently not available)). This allows you to enter the name of the city in these fields if you do not know the correct CLLI (Common Language Location Identification) codes for them when making your entries. Subsequently, these location entries can be changed to the correct CLLI codes when reviewing the order. It will be during the scheduling process that these entries are actually validated against the Location Dictionary.

 

9. Enter a type or use the Lookup button next to the Type field to display the Order Type Lookup window.
10. Select an order type and click the Continue button to make your selection and return to the Service Order Request window.

 

Order Type Lookup Window



11. In the Action field, using the drop-down list, select an action from ‘New’, ‘Change’, ‘Records’, ‘Disconnect’ or ‘Terminate’.

 

**TIP:**

In the Action field, you can also enter the first letter of the action and enter instead of selecting from the drop-down list.

 

Service Order Request Window - Action Field Drop-Down



 

12. Enter salesperson’s initials or click the Lookup button next to the Salesperson Initials field. This will display the Operator’s Initials Lookup window.
13. Select a name and click the Continue button or double-click to make a selection and return to the Service Order Request window.

 

Operator’s Initials Lookup Window



 

14. Enter the desired due date in the DDD field in the YYYY-MM-DD-HH:MM format.

 

DDD Field



 

15. Enter the application date and time in the APPD field.

1. Click the Create Order button . You will receive a message confirming that your entries have been saved. Click OK

 

**TIP:**

If the Create Order button is not enabled, you may have forgotten to initially change the trasaction code to 'New'. You can click the Copy button to retain your field entries. This will enable your Create Order button.

 

If you had failed to make an entry in a required field, you will receive an error message stating that additional entries must be made before the service order request can be saved to the system.

Error Message Dialog Box



2. Click OK and the error message will be closed, returning you to the Service Order Request window.
3. Enter any missing information and again click the Create Order button . If you need to make any changes, just update the window and click the Save button . You will receive a confirmation message that your entries have been saved. Click OK.

1.2.2 Service Order Header

• Customer ID Field

• Order Status

• Order Category and Action
• Open/Closed
• New, Change, Disconnect, Records and Terminate
• Order Number Assigned and Version
• YYYYMMDD – (Sequence #)
• (N) Version Number of Service Order - Supplemental order activity increments version number by one, each time supplemental action is invoked. The example shows (1) supplement has been placed against the service order.

1.2.3 Associated Windows

1.2.3.1 Copy Order

1.2.3.2 Service Order Services Window

FIELD	ENTRY	DESCRIPTION
Ckt (Circuit) Type	Required	Using the drop-down list, select a circuit type that is established in the Circuit Type Dictionary. F-Facility M-Message S-Serial T-Telephone (Do not use at this time.)
Location A	Required	Enter or select the location where the service originates. All locations in the Location Dictionary can be found through the Location Lookup window. Note: Click the Lookup button next to this field to access the Location Lookup window. The window allows you to search among the locations already entered into the system. This is validated when scheduling is invoked.
Location Z	Required	Enter or select the location where the service terminates. The Lookup button next to this field will display all the destination locations that have been added to the Location Dictionary. Note: Click the Lookup button next to this field to access the Enterprise ID Lookup window. The window allows you to search among the locations already entered into the system. This is validated when scheduling is invoked.
Qty (Quantity)	Required	Enter the number of circuits requested for the circuit type at location A and location Z.
Svc (Service) Class	Required	Enter the unique service class code that is used to group different types of services together that have the same application. You can either enter the service class as it is specified on default service records for product ordered or use the drop-down list to select an available entry.
Service (Code)	Required	This first service field identifies the Service Code field. This field allows you to identify the first two positions of the network channel code defined in the system. The network channel code identifies general network interface Requirements for the circuit type requested. Note: Click the Lookup button next to this field to access the Service Code/NC Code Lookup window. This allows you to search and select the service code already entered into the system.
Service (Modifier)	Required	This second service field identifies the Service Modifier field. This field is the network configuration of the network channel (NC) code. If a company chooses not to use formal NC codes when ordering their services, they can use the circuit modifier in this field. (i.e., GS)
Facility Type	Optional	Enter the unique facility type code used to identify the facility according to the type. This field is required and active only on the ‘F’ circuit type.
Action	Required	Using the drop-down list next to this field, select the type of activity that will be associated with the order as: New - a new order. Change - issue a change on an existing order. Records - display the records associated with a specific order. Disconnect - disconnect a specific trunk group. Terminate - disconnect a complete trunk group.
Queue (QUE) Template	Optional	Identify the default queue template to set the circuit provisioning workflow and interval once the service order is scheduled or "released" to the provisioning module.
CIC	Optional	Identify the four-character customer identification code. This field is required and active only on the ‘M’ circuit types.
Sub CIC	Optional	Enter the sub CIC, which is the customer identification code for another carrier. For example, one carrier could purchase another carrier, in which case they could enter both of the CIC codes to relate them on this window in the CIC and sub CIC fields. This field is required and active only on ‘M’ circuit types.
Current Circuit ID	Optional	Enter the current circuit ID code used to identify the circuit. This is the number as it exists in the system for change description and terminated records, or to identify CFA (Connecting Facility Assignment) for new records. (i.e., T1 CH.01)

1.2.3.2.1 Adding a Service

1. Click the New button to begin your entries.

 

**TIP:**

The transaction mode was blank when you first accessed this window. Notice that it now carries a status of 'New'. If you make field entries on this window without first specifying the transaction mode, your order information will not be saved to the system. The Copy button duplicates any service record selected and changes can be applied to create or save the new service record.

 

2. Select the circuit type from the drop-down list.
3. Using the Lookup button , select the location A and location Z.
4. Enter the quantity in the Qty field.
5. Using the Lookup button , select a service class.
6. Using the Lookup button , select a service network channel.
7. From the drop-down list , select the action.

 

Service Order Services Window - Adding New Service Required Fields









8. Click the Save button . You will receive a message confirming your entries have been saved. Click OK.

Saved Confirmation Message Dialog Box

1.2.3.2.2 Updating a Service

1.2.3.2.3 Deleting a Service

1.2.3.3 Order Billing Window

FIELD	ENTRY	DESCRIPTION
Billing Required?	Required	Using the drop-down list, select an option of ‘Yes’ or ‘No’ to indicate if the service order will be billed or not.
Bill Location A	Optional	Enter the bill location A. This is the point of origination for the service that will be billed and is automatically populated with the location A entry from the Service Order Request window. Note: Click the Lookup button next to this field to access the Location Lookup window. This window allows you to search among the locations already entered in the system.
Bill Location Z	Optional	Enter the bill location Z. This is the point of destination for the service that will be billed and is automatically populated with the location B entry from the Service Order Request window. Note: Click the Lookup button next to this field to access the Location Lookup window. This window allows you to search among the locations already entered in the system.
Bill Length	Optional	Enter the number of miles that are billed on the service order.
Bill Rate	Optional	Enter the rate that will be applied to the billing mileage that is indicated in the Bill Length field.
Contract Term	Optional	Indicate if the service will be associated with a billing contract and enter the number of months of the contract term.
Selling Enterprise ID	Optional	Identify the ID number of the company that is selling the service. This will typically be defaulted to the enterprise ID for Broadwing Communications (147). Note: Click the Lookup button next to this field to access the Enterprise ID Lookup window. This window allows you to locate a specific company already entered in the system.
Bill To	Optional	Identify the ID number of the customer selected from the Service Order Request window. This field can be edited. Note: Click the Lookup button next to this field to access the Enterprise ID Lookup window. This window allows you to locate a specific customer already entered in the system.
Billing Acct Num	Optional	Identify the BAN (Billing Account Number) used to bill the customer for the services provided. Many companies set up various accounts to bill different services separately. For example, "Switched" and "Special" would have different account numbers. Note: This field will be defaulted to the unique BAN associated with the customer indicated in the Customer ID field from the Service Order Services window. Click the Lookup button next to this field to access the Billing Account Lookup window. This window allows you to search among the accounts already entered in the system.
MRC		Not currently available.
NRC		Not currently available.
Contact Name	Optional	Enter the name of a contact person for the billed account. If there is already a contact name in the system associated with the BAN, the name of that contact person will appear in this field. This field can be edited, unless you have changed the BAN on this window.
Contact Phone	Optional	Enter a contact phone number for the billed account. If there is already a contact phone number in the system associated with the BAN, that number would appear in this field. This field can be edited, unless you have changed the BAN on this window.
Contact Fax	Optional	Enter a contact fax number for the billed account. If there is already a contact fax number in the system associated with the BAN, that number would appear in this field. This field can be edited, unless you have changed the BAN on this window.
Contact Email	Optional	Enter a contact email address for the billed account. If there is already a contact email address in the system associated with the BAN, that address would appear in this field. This field can be edited, unless you have changed the BAN on this window.

1.2.3.3.1 Adding an Order Billing

1. Once you have made you entries in the Order Billing window, click the Save button. You will receive a message confirming that your entries have been saved. Click OK.

 

Saved Confirmation Message Dialog Box



 

**NOTE:**

If the BAN that you select is marked 'Yes' for administrative hold, a warning message will be displayed when the entry is saved.

 

2. Click the Close button to close the Order Billing window and return to the Service Order Request window.

1.2.3.4 Service Order Contacts Window

FIELD	ENTRY	DESCRIPTION
Initiator Contact Name	Optional	Enter the name of the person who initiated the service order. Note: Click on the Lookup button next to this field to access the Enterprise Contact Lookup window. This window allows you to search among the customers already entered in the system. Selecting a contact from the lookup window will also automatically populate the Phone, Fax and Email fields with information associated with the contact name from the system database.
Initiator Phone	Optional	Enter the telephone number of the person who initiated this service order.
Initiator Fax	Optional	Enter the fax number of the person who initiated this service order.
Initiator Email	Optional	Enter the email address of the person who initiated this service order.
Implementation Contact Name	Optional	Enter the name of the person responsible for implementing the service order. Note: Click on the Lookup button next to this field to access the Enterprise Contact Lookup window. This window allows you to search among the contacts already entered in the system. Selecting a contact from this lookup screen will also automatically populate the Phone, Fax and Email fields with information associated with the contact name from the system database.
Implementation Phone	Optional	Enter the telephone number of the person who will be implementing this service order.
Implementation Fax	Optional	Enter the fax number of the person who will be implementing this service order.
Implementation Email	Optional	Enter the email address of the person who will be implementing this service order.
Design Contact Name	Optional	Enter the name of the person responsible for designing the service order. Note: Click on the Lookup button next to this field to access the Enterprise Contact Lookup window. This window allows you to search among the contacts already entered in the system. Selecting a contact from this lookup window will also automatically populate the Phone, Fax, and Email fields with information associated with the contact name, from the system database.
Design Phone	Optional	Enter the telephone number of the person who will be designing this service order.
Design Fax	Optional	Enter the fax number of the person who will be designing this service order.
Design Email	Optional	Enter the email address of the person who will be designing this service order.

1.2.3.4.1 Adding a Service Order Contact

1. Once you have made all of your entries, click the Save button . You will receive a confirmation message stating that your entries have been saved. Click OK.

 

Saved Confirmation Message Dialog Box



2. Click the Close button to close the Service Order Contacts window and return to the Service Order Request window.

1.2.3.5 Cut Over Window

FIELD	ENTRY	DESCRIPTION
Cut Over	Optional	Using the drop-down list, select the option to identify the cut over as regular ‘Cut’ or as ‘Parallel’ to another service order.
After Hours?	Optional	Using the drop-down list, select the option of ‘Yes’ or ‘No’ to indicate whether or not the cut over will be made after regular business hours.
Desired Day of the Week	Optional	Enter the day of the week when the cut over should occur.
Desired Time of the Day	Optional	Identify the time of day that the cut over should occur. This must be a numeric entry separated with a colon (i.e. 5:00).

1.2.3.5.1 Adding Order Cut Over Information

1. After you have made all of your entries, click the Save button . You will receive a confirmation message stating that your entries have been saved. Click OK.

 

Saved Confirmation Message Dialog Box



2. Click the Close button to close the Order Cutover Information window and return to the Service Order Request window.

1.2.3.6 Supplement

FIELD	ENTRY	DESCRIPTION
Sup to Cancel	Required	Enter a supplement to the order has been issued to cancel the order.
Sup to Change	Required	Enter a supplement to the order has been issued to change the order.
Memo	Optional	Enter a free form memo line that is to be included in the order history.

1.2.3.7 Error Log

1.2.4 Completing the Location Address Window

1. Click the Location button . The Location Address window will be displayed.

 

Location Address Window



 

Following is a list of buttons on the Location Address window (see Chapter 6, Menu Toolbar Buttons, Vol.I-Welcome to Circuit Vision, for a detailed description of each button):

• Save
• Exit

 

Following is a brief description of each field on the Location Address window (each field is a search filter; the more fields you enter the more defined your searches):

Location Address Field Definitions

FIELD	ENTRY	DESCRIPTION
Originating Location	System-Generated	Displays the Location A field on the Services Order Services window.
Terminating Location	System-Generated	Displays the Location Z field on the Services Order Services window.
LEC/CAP Provider	Optional	Enter the name of the service provider. Note: Click the Lookup button next to this field to access the Enterprise ID Lookup window. This window allows you to search among the service providers defined in the system. This is validated by the system.
NPA	Optional	Enter the three-digit telephone number prefix that designates a particular geographic area for long distance call-routing purposes. Under the current North American Numbering Plan, the first digit is any number 2-9; the second digit from 0-9; and the third digit is any number from 0-9. Area codes may overlap LATA boundaries but never cross-state borders. Enter the serving wire center’s NPA in this field. This selection automatically populates the NXX and Service Wire Center fields. Note: Click the Lookup button next to this field to access the Switching Unit Lookup window. This window allows you to search among the area codes already entered in the system. This field is not validated by the system.
NXX	Optional	Enter the serving wire center’s NXX in this field. The NXX exchange resides within a telephone-switching center. Note: Click the Lookup button next to this field to access the Switching Unit Lookup window. This window allows you to search among the switching units already entered in the system. This field is not validated by the system.
Serving Wire Center	Optional	Enter the serving wire center code associated with the NPA and NXX. Note: Click the Lookup button next to this field to access the Location Lookup window. This window allows you to search among the facility terminal locations already entered in the system. This field is validated by the system.
Alternate Originating Location	Optional	Identify the Alternate Access Customer (ACTL) Terminal Location. This field is only valid for alternate routing. Note: Click the Lookup button next to this field to access the Location Lookup window. This window allows you to search among the terminal locations already entered in the system. This is validated by the system.
CFA by CUST	Optional	When marked, this field indicates that the customer is providing the local loop.
CFA by MUX LOC	Optional	Identify the location of the MUX (Multiplexer). This is a required field if the CFA (Connecting Facility Assignment) by customer is selected and validated. Note: Click the Lookup button next to this field to access the Location Lookup window. This window allows you to search among the locations already entered in the system.
CFA	Optional	Enter the connecting facility assignment that identifies the interconnecting facility designation or remarks (for example, Next Available).
Street Number	Optional	Enter the street number of this location.
Street Direction	Optional	Using the drop-down list, select a compass direction of the street for this location.
Street Name	Optional	Enter the name of the street for this location.
Type	Optional	Using the drop-down list, select the type of street of this location address.
Building	Optional	Enter the building number of the location address.
Floor	Optional	Enter the floor of the location address.
Suite	Optional	Enter the suite of the location address.
Complex	Optional	Enter the complex or building of the location address.
City	Optional	Enter the city of the location address.
State/Province	Optional	Using the drop-down list, select the two-digit state/province abbreviation for the location.
Postal Code	Optional	Enter the postal or zip code of the location address.
Remarks	Optional	Use this free text field to expand upon or clarify the information entered on this window.
Contact	Optional	Enter the name of a location contact for the service address specified. Note: Click the Lookup button next to this field to access the Enterprise Contact Lookup window. This window allows you to search among the contacts already entered into the system, or you can manually enter contact name.
Contact Phone	Optional	Enter the location contact’s voice phone number. Note: This field is populated with information when you select the contact from the Enterprise Contact Lookup window.
Contact Fax	Optional	Enter the location contact’s fax number. Note: This field is populated with information when you select the contact from the Enterprise Contact Lookup window.
Contact Email	Optional	Enter the location contact’s e-mail address. Note: This field is populated with information when you select the contact from the Enterprise Contact Lookup window.

2. Once you have entered all of the necessary information, click the Save button to record your entries.
3. You will receive a message confirming your entries have been saved. Click OK.

 

Saved Confirmation Message Dialog Box



4. Click the Exit button to return to the Service Order Services window.

1.2.5 Service Order Trunk Specs Window

In addition to the Location window, any service associated with the ‘M’-message circuit type has three windows that allow you to enter additional information about that service: the Svc Specs (Service Specification) window, the Toll Free window and the TGID Info (Trunk Group ID Information) window ). Each of these windows can be accessed using the buttons next to the menu bar. These buttons will be disabled for the other three circuit types. The Svc Specs window is used to enter detailed information associated with switching voice message trunks. The following steps are used to make entries in this window. Optional entry if circuit type ‘M’.

FIELD	ENTRY	DESCRIPTION
Trunk Range	Required	In the first trunk range field, enter the numbers of the originating trunks to be associated with the service. These numbers cannot be duplicated in each service.
Trunk Range	Required	In the second trunk range field, enter the number of the terminating trunks to be associated with the service. This number cannot be duplicated in each service.
Type Sig (Signal)	Optional	Using the drop-down list, define the type signal as ‘GS’, ‘LP’, ‘EM’ or ‘SS7’. This is a coded entry used to indicate the method of signaling at a location.
Point Code	Optional	Enter a numeric identification code for the location of a switching office. The point code is formatted as three 3-digit sets. The fourth and eighth character in your 11-digit entry must be dashes (i.e. 222-222-222). Note: Click the Lookup button next to this field to access the Point Code Lookup window. This window allows you to search among the point codes already entered in the system.
Outpulse Start	Optional	Using the drop-down list, select the outpulse start type. This can be identified as ‘Wink’, ‘Delay’, or ‘Immediate’. This is the trunk group’s transmission signal indicator.
Outpulse Type	Optional	Using the drop-down list, define the type of pulsing as ‘DTMF’ (Dual Tone Multi-Frequency), ‘MF’ (Multi-Frequency), or ‘DP’ (Dial Pulse).
Direction	Optional	Using the drop-down list, define the type of traffic that can route the trunks as being ‘Inbound’-8KK Traffic IMT – InterMachine Trunk, ‘Outbound’, -1+ traffic or ‘Two-Way’ – 1+/8XX or IMT.
Account Codes	Optional	Using the drop-down list, indicate whether account codes in the switch should be verified. Options include ‘None’, ‘Verified’, and ‘Unverified’.
Account Table Name	Optional	Indicate if the account codes are to be verified in the switch. Enter the name of the table in the switch that carries these codes.
Dgt (Digits)	Optional	Enter the number of digits required for account codes.
Intl Block	Optional	Using the drop-down list, select either ‘Yes’ or ‘No’ to indicate if international calls should be blocked on the trunk group or not. This is for outbound or two-way service.
Ani Deliv	Optional	Using the drop-down list, select either ‘Yes’ or ‘No’ to indicate if an automatic number identification is used for the trunk group or not. This is for inbound or two-way service.

1.2.5.1.1 Adding a Trunk Group

1. Click the New button to begin your field entries.
2. Once you have made all the necessary entries, click the Save button .
3. You will receive a message confirming your entries have been saved. Click OK.

1.2.5.1.2 Updating a Trunk Group Entry

1.2.5.1.3 Deleting a Trunk Group Entry

1. Select the trunk group on the grid and click the Delete button .
2. You will receive a message asking you to confirm that the selected entry should be deleted. Clicking No will close the message and the record will remain undeleted. Clicking Yes will delete the truck group information from the system.
3. You will receive a message confirming that the trunk group information has been deleted from the system. Click OK.

 

Deleted Confirmation Message Dialog Box



4. Click the Exit button . This will close the Service Order Trunk Specs window and return you to the Service Order Services window.

1.2.6 Toll Free Window

FIELD	ENTRY	DESCRIPTION
Trunk Range	Optional	In the first field box, manually enter the numbers of the originating trunks to be associated with the service. Note: These numbers cannot be duplicated in each service.
Trunk Range	Optional	In the second field box, manually enter the number of the terminating trunks to be associated with the service. Note: These numbers cannot be duplicated in each service.
Area Code	Optional	Using the drop-down list, identify the inbound area code associated with the toll free number as being ‘800’, ‘807’, ‘808’, or ‘888’.
DNIS Number	Optional	Enter a 10-character DNIS (Dialed Number Identification Service) number to identify callers on the toll free service. For example, a 401K program may be offered by a service provider to a number of different companies. The employees of each company are provided with their company’s number to call to access their account status. When the computer telephone system identifies the incoming DNIS number, it will know to which company the call was directed and will answer with the appropriate announcement for that company.
Service Area	Optional	Using the drop-down list, select the area in which the toll free service is offered. The service area can be designated as; ‘US’-Domestic 48 States; ‘XA’-Domestic and Canada; ‘XB’-Domestic, Alaska, Hawaii and the U.S. Virgin Islands; ‘XC’-All (Domestic, Alaska, Hawaii, U.S. Virgin Islands and Canada).
Originating Area Control	Optional	Enter the area from which calls are allowed to originate.
Overflow Number	Optional	Enter the toll free number to which calls are routed when the main number has reached capacity.
Resp Org	Optional	Enter the organization that is responsible for the toll free service.
Random Assigned Qty (Quantity)