IO’s 24xForever Support
Our customer support team consists of well trained and award winning staff accessible 24xForever. Whether you prefer to get self-service support from the IO.Conductor web portal, support via email or make your request over the phone you will always be working with a qualified member of our team who is empowered to resolve your request accurately, transparently, and expeditiously.Learn More
Real Time DataIO.OS presents real-time data to accurately reflect the current mechanical, power, cooling and electrical usage to fully optimize the data centre infrastructure on a global scale.
Centralised MonitoringIO.OS monitors, tracks and maintains a record of all critical systems and provides a continuous feedback mechanism to key IO and customer staff when pre-defined thresholds have been met. ITIL-compatible, IO.OS provides real-time incident recording and analysis with the ability to integrate current ticketing systems and audit trail processes.
Intuitive InterfaceCustomers can quickly navigate through alerts, review environmental levels, create simulations and review other detailed analytics through a single interface.
Physical, Logical and Infrastructure ViewsOrganise critical infrastructure by its location and access hundreds of devices from one view: Power Delivery Network (PDN), Energy Recovery Network (ERN), Environmental Network (ENV), and Information Technology Network (ITN). In addition to seeing what is in the data centre, IO.OS provides views into generators, switchgear, paralleling systems, chillers and any other supporting systems.
True OptimisationControl efficiency, utilisation and operating costs based on IO.OS controls, optimisation routines and real-time remote control; set quality of service (QoS) level, and monitor current redundancy level (N, N+1, 2N) at any point in time.
Intelligent ControlIO.OS can detect, report, and fix an internal problem before it becomes a critical issue. Key IO and customer staff are better equipped to make well-informed decisions in response to potential disruptions.
Service Level ManagementIO.OS enables continuous monitoring, control and ITIL-based managed services integration for the data centre providing complete management of the data centre from a “single pane of glass.”
Transparent Customer Service
Customer Success ManagementThe role of the Customer Success Management (CSM) team is to serve as the customer advocate, and handle all customer requests for service with a goal of 100% customer satisfaction. Each customer has a specific CSM assigned to them.
Remote Hands ServicesRemote Hands Services support resolves a multitude of emergency and routine technical tasks. We’re on site when you can’t be.
IO.Conductor allows you to engage with IO.MissionControl from any device via a Self-Service portal. This software augmentation to IO’s 24xForever support enables you to select from a service catalog that includes: remote hands, cross-connects, conference rooms, access list modifications and much more.
☁Modern Web Application
Modern web application providing secure & scalable means to deliver additional value to our customers.
All-in-one design that includes context specific dashboards allowing you to easily accomplish a task specific to your role.
IO.Conductor has a robust and secure architecture built on industry leading software platforms, including Salesforce, ServiceNow and Okta; enabling the power and usability of IO.Conductor to be paired with advanced role based security and multi-factor authentication.
EXISTING CUSTOMERS LOGIN HERE
Alcue Williams, Director of Managed Technology Solutions Operations