OUR TEAM IS AVAILABLE 24X7XFOREVER TO ADDRESS ANY QUESTIONS OR CONCERNS YOU MAY HAVE. YOU WILL ALWAYS SPEAK WITH A QUALIFIED MEMBER OF OUR TEAM WHO IS EMPOWERED TO RESOLVE YOUR REQUEST ACCURATELY, TRANSPARENTLY, AND EXPEDITIOUSLY.
Technical Assistance Command Center
IO provides a Technical Assistance Command Center (TACC) that is staffed 24x7x365 with customer service, data center operations, and security personnel to monitor IO’s global data centers. The TACC utilizes multiple data feeds and DCIM to ensure any potential service impacting events receive prompt attention and are addressed immediately by the right staff members.
Transparent Customer Service
No matter where you are, your IO customer service team is ready to assist. When you need support, you will be working with someone who is empowered to address your request to your satisfaction. At IO, we believe that transparency is key to a great relationship. We take pride in the relationships we have built with our customers as a result of regular, clear, and honest communication.
IO EMPLOYS MULTIPLE LAYERS OF PHYSICAL SECURITY TO PROTECT YOUR MISSION-CRITICAL IT ASSETS AND APPLICATIONS.